Damico Engines Limited – Privacy Policy

Effective Date: 27/06/2025
Registered Office: Unit 18, Roudham Park Industrial Estate, East Harling, Norfolk, NR16 2SN
Company Number: 07799514
VAT Number: 817974877

At Damico Engines Limited, we value your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, shop online, or interact with us. Please read it carefully.
 
1. How We Collect Your Data
We collect personal information when you:

• Visit our website or create an account

• Make a purchase from our online store

• Contact us via email, phone, or contact form

• Subscribe to our newsletter

• Book vehicle services at our workshops

• Visit our workshops (including CCTV footage)

• Purchase or sell a vehicle through us
   

2. What Data We Collect
If you buy from our online store and have an account:

• Name, address, email, phone number

• Encrypted password, date of birth

• Order history, vouchers, wish list

If you book engine services:

• Name, address, contact details

• Vehicle registration, mileage, service history, test results

If you contact us:

• Name, email, phone number, inquiry details

If you call us:

• Name, contact details, conversation recordings (for training)

If you visit our workshops:

• CCTV footage, vehicle registration, voice recordings (if applicable)

If you make a purchase over the phone:

• Name, contact info, payment details (we do not store payment card data)

Other data:

• Social media usernames, images, voice recordings (if captured)
   

3. How We Use Your Data
We use your data to:

• Provide and improve our products and services

• Process orders and bookings

• Communicate with you regarding your account, orders, or services

• Protect against fraud and illegal activities

• Send updates, offers, or newsletters (with your consent)

• Comply with legal obligations (e.g., law enforcement requests)

• Improve our website and internal processes

Retention: We keep your data only as long as necessary for these purposes and delete it when no longer needed.

4. Who We Share Your Data With

• Trusted service providers (e.g., newsletter platforms)

• Law enforcement or legal authorities, if required

• Partners involved in fulfilling your orders (with your permission)

We will never sell or rent your personal data to third parties.

5. How We Protect Your Data

• Data is stored securely in the cloud using industry-standard encryption

• Access is restricted and protected by SSL encryption

• Paper records are securely destroyed when no longer needed
   

6. Your Rights
You have rights regarding your personal data:

• Request access to the data we hold about you

• Ask us to correct or update your information

• Withdraw consent for marketing communications

• Request the deletion of your data (where applicable)

To exercise these rights, contact us at info@damico-engines.co.uk. Proof of identity may be required.

7. Cookies and Tracking
We may use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. International Data Transfers
If you are outside the UK, your data may be transferred internationally, but we will ensure it is protected to the same high standards.

9. Changes to This Policy
We may update this policy occasionally. We will notify you of significant changes by posting the new policy on our website.

10. Contact Us
For questions about your privacy or exercising your rights, contact us at:
Damico Engines Limited
Unit 18, Roudham Park Industrial Estate,
East Harling,
Norfolk.
NR16 2SN
+44(0)1953 717 784
Info@damico-engines.co.uk
 
You may also contact the UK’s Information Commissioner’s Office (ICO) at 0303 123 1113 or www.ico.org.uk if you have concerns.